PEN Academic Publishing   |  ISSN: 1308 - 9501

Original article | International Journal of Educational Researchers 2020, Vol. 11(2) 41-49

The Development of a Conceptual Model of Student Satisfaction for Sri Lankan Higher Education

Udara S.P.R. Arachchige, Kohilan Rasenthiran

pp. 41 - 49   |  Manu. Number: ijers.2020.005

Published online: June 29, 2020  |   Number of Views: 9  |  Number of Download: 58


Abstract

The purpose of this paper is to identify the most affecting factor for the student satisfaction of higher education in Sri Lankan universities and introduce a conceptual model of student satisfaction with their higher education (HE) experience, based on the identification of the variable determinants of student perceived quality.  The quality of the university facilities is a dominating factor for student satisfaction. University image has not gained more attention on student satisfaction in the current studies. The quality of the academic staff and non-academic staff must immediately improve to maintain student satisfaction at a higher level. At the same time, facilities of the lecture rooms, laboratories, library, internet, and other drinking water and sanitary facilities must immediately improve to enhance student satisfaction.

Keywords: Satisfaction, Higher Education, Undergraduate Students, Sri Lanka


How to Cite this Article?

APA 6th edition
Arachchige, U.S. & Rasenthiran, K. (2020). The Development of a Conceptual Model of Student Satisfaction for Sri Lankan Higher Education . International Journal of Educational Researchers , 11(2), 41-49.

Harvard
Arachchige, U. and Rasenthiran, K. (2020). The Development of a Conceptual Model of Student Satisfaction for Sri Lankan Higher Education . International Journal of Educational Researchers , 11(2), pp. 41-49.

Chicago 16th edition
Arachchige, Udara S.P.R. and Kohilan Rasenthiran (2020). "The Development of a Conceptual Model of Student Satisfaction for Sri Lankan Higher Education ". International Journal of Educational Researchers 11 (2):41-49.

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